Talk directly to your customers. The agent can use various marking tools in the cobrowsing session and can surf through different websites with the address bar, as shown below.

Calling endSharing initiates the process of ending the session. Check out our overview of Acquire Cobrowse key features.

Accelerate your automation with pre-built business processes and flow building blocks.

It's an all in one solution. Once the Native SDKs are added to your app, everything else is done through our web dashboard in any browser - no plugins or installs needed.

AcquireIO.support().addMaskedView(self.imageView); AcquireIO.support().addMaskedView(self.textfield); AcquireIO.support().addMaskedView(self.textview); If you want a sample app for cobrowse_only SDK version , you can download the sample app with integrated our SDK from Github. Deploy industry solutions and communities faster with pre-built templates. Start a cobrowse session with a agent.

Add key @"ShowDefaultStopButton" for stop sharing button. Once the user accepts a Cobrowse request, the user’s screen will get a yellow outline that indicates that the co-browse is active.

Learn how Acquire improves support and increases sales, Acquire Recognized as High Performer in Spring 2019 on G2 Crowd, Translating Live Chats into other Languages, For Developers - API, Web Tokens, Webhooks. Increase productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews. Please reach out to james@acquire.io for more information. Learn tips and tricks from our expert AppExchange advocates. Also check about how to add key in config dictionary, see this: If you want a sample app for cobrowse_only SDK version , you can download the sample app with integrated our SDK from Github. Cookie Preferences. Find a Salesforce developer who can bring your custom project to life. Agent Side during Cobrowse session. Please ask your visitor to click “Ok.”, 3.

For privacy and security reasons, we may not be able to share the outcome of an abuse Get even more out of Salesforce with prebuilt solutions that install in just a few clicks.

Cobrowsing allows you to see and interact with your customer’s web screen in real-time. Boost engagement for sales & support.

Get started with these recommended solutions.

However,  the visitor will need to accept the request to begin the Cobrowse session.

Chatbot .

The agent view will look like the below screenshot: The Visitor view will look like the above screenshot. All the Salesforce products can be customized to suit your unique business needs. Before you go to the code repository, the provider requests your contact information. Get more out of Salesforce with articles, videos, webinars, and other content. Acquire has this feature called Co-browsing which is unique in its sense, as it allows an agent to browse the session with the customer so that he/she can get the desired product/services on their website to purchase. To use Cobrowse in your own app, you'll need to add our Native SDKs.

Acquire appears to be on a path of challenging companies like Intercom and Drift directly. Join us! Below you can see how an agent sends a Cobrowsing request to the client in an active chat : 2. Build apps and customize pages in Lightning Experience, no coding or developer required. Salesforce isn't the provider of this listing and hasn't reviewed it.

Cobrowse .

Install this package in the org where you or your users work, including Developer Edition orgs. situation. Cobrowsing creates interactivity between visitors and operators. Note that for Visitor sessions already start sharing when agent start cobrowse session via code. Visitors will also be able to see what the agent highlight’s during the Cobrowse session in real-time. Watch our most popular apps face off in real-time demos.

Sign up to receive the latest apps and news in your inbox. Enter a valid Last Name - last name must be at least 1 non-numeric characters. Sign up for a free trial of Salesforce and we'll email you login credentials. posting offensive language, making fraudulent statements in a review, and other violations of

Visitor’s side during Cobrowse session. You can initiate the Cobrowsing session after a chat is started on the website; only the agent can initiate the session.

After pause then you can call this method.

Video and Voice Call . Enter a valid Job Title - job title must be at least 2 non-numeric characters. Offer your solution on AppExchangePrivacy StatementSecurity StatementTerms of Use日本語 By submitting this request, you agree to share your information with Salesforce and the provider of this listing, Acquire.

Starting at $50 USD per user per month If your account is missing, check that you connected the account to your Trailblazer.me profile.

Trailblazer.me is one account for all your Salesforce destinations, such as AppExchange, Trailhead, and Trailblazer Community. Smaller businesses have unique needs. By submitting this request, you agree to share your information with Salesforce and the provider of this listing, Acquire. Prices start at $50 per user per month and depend on services and configuration.

Your personal sales & support bot. Below you can see how an agent sends a Cobrowsing request to the client in an active chat : 2. 2000-2020, salesforce.com, inc.

Here are a few showcases of industry specific listings to extend your Salesforce org.

Explore articles, Trailhead content, and community groups to make the most of Salesforce with AppExchange.

Listing: Acquire Cobrowse for Salesforce. Even more he can add overlays or highlight on the customer's device in real time. Make smarter decisions across your entire business. Allow the provider to contact me by email, phone, or SMS about other products or services I might like.

Once the agent initiates the Cobrowse by clicking “Request user Cobrowse" the user/visitor will get a pop-up notification to allow the Agent to Cobrowse their webpage.

To install this package, the provider would like to contact you to assist with setup.

The agent will only be able to see the current webpage of the Visitor/Customer. Show prompt message for end confirmation, see: Pass bool value to show or not confirmation. What does it do?
To better understand how this works, click this link.

If acquire support session not started then it will return -1, otherwise session code to start cobrowse session with agent. Messenger . Sign in with your Salesforce credentials, email address, or favorite social account. Enter a valid Company - company name must be at least 2 characters. They have some heavy hitter clients and maybe their feature set reflects that.
You can initiate the Cobrowsing session after a chat is started on the website; only the agent can initiate the session.

Masks the keyboard from being shown (Default: NO).

To help us process your report quickly, please describe the Prices start at $50 per user per month and depend on services and configuration. End the cobrowse session. Kick-start your transition from Classic to Lightning. Find the right data and connect it to your org with real-time enrichment.

Drive growth with differentiated, rich commerce experiences. Remove a UIView from being masked during a cobrowse session.

You can Pause and start sharing again. Acquire. Initially their product, under the name Tagove, centered on co-browsing but now they have an entire suite of tools.

Take the next step in your Salesforce career path, or post an opportunity at your company. init: no need to call first time.

Adds a UIView to mask during the cobrowse session. Acquire is the transparent layer that will allow your clients and representatives to communicate with each other using your website as a mirror.

Discover AppExchange user groups on the Trailblazer Community. To use Cobrowse in your own app, you'll need to add our Native SDKs. Collaborate faster with mobile cloud documents.

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You're showing the world how proud you are to be part of the Salesforce community. Then verify that you’ve been assigned the Manage Billing permission in the related org.

developer.acquire.io Welcome to the Acquire Documentation, where you'll find guides and community support to help you start working with ReadMe as …

When you buy Salesforce gear, you're doing more than buying something cool. Initiate no-download, permission-based Acquire Cobrowse sessions to see and interact with your customer's screen from anywhere, on any device.####Please contact james@acquire.io for additional information or to schedule a live demo

the AppExchange Terms of Use. Deliver customer success faster by joining forces with certified Salesforce experts. Initiate no-download, permission-based Acquire Cobrowse sessions to see and interact with your customer's screen from anywhere, on any device.####Please contact james@acquire.io for additional information or to schedule a live demo. In this document, you can find details about the principles of work of Cobrowse API, the set of methods, options, and event types involved in establishing and maintaining a Cobrowse session. Interact with the customer's web screen. Every industry has its own unique needs. CRM for banking, insurance, wealth management, and more. 1. After session is connected you can choose to show our stop button or not. Get visitor cobrowse code, when acquire session ready to connect.

Select the arrow icon to scroll through the secure website, Select the pencil icon to draw on the screen, Select the paintbrush icon to highlight the screen, Select the picture-in-picture icon to use the element selector. Manage & reach out to customers

Manage customer support across every channel.

We've made this as simple as possible, with just a few lines of code.

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