Please ensure the 3.5mm Jack connection is fully inserted into the XBOX ONE Controller, insert until you hear a click. Instructions to install the update should automatically appear.

In most cases, the headset will have full functionality when plugged into your XBOX ONE controller for the first time. This switch needs to be in the OFF position, ensuring the mute functionality is turned OFF. Mute switch on the inline volume control. WORK WITH US AS A RETAILER OR DISTRIBUTOR! If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates. Click below to consent to the use of this technology across the web. After the console has completed start-up, log into your Xbox Live account.

Go to Settings > Kinect & Devices > Devices & Accessories > XBOX One Wireless Controller > Volume and make sure. Shut down the XBOX One console and disconnect the XBOX One power cable. If you are still experiencing problems, please go to Step 2. In most cases, the headset will have full functionality when plugged into your XBOX ONE controller for the first time.

Select Settings, and then select Privacy & online safety. If instructions to install the update don’t automatically appear, you can start the process manually. To power cycle the XBOX console, please follow these steps: Any errors with the XBOX One console should no longer be present. If you have additional controllers to update, connect them now, one at a time, select the. In some cases, you may find that the microphone is not working on your first attempt at installation. The microphone should now be functioning properly. If they can only be updated via USB, see.

Make sure your XBOX Live Gold Membership is active and configure the privacy settings: For Xbox One Controllers with built in 3.5mm jack only: If other players in your XBOX live party still can’t hear you, please contact the support team on [email protected], abp technology Ltd, One Merchants Place, Bolton, England, BL2 1BX. We advise you to return the headset to the retailer you bought this from with proof of purchase in order to get a replacement product and get in contact with the retailer you bought your controller from and notify them about the problem.

The latest generation Xbox One Wireless Controllers can take updates wirelessly without connecting via USB cable. STEALTH Support: Microphone Not Working on XBOX. Agreeing below will let us continue to do so. STEALTH Support: Microphone Not Working on XBOX. When the update is complete, you can update additional controllers. When you update your controller with the latest software, you get full use of your Xbox One Stereo Headset and Adapter capabilities, plus important controller improvements. STEP 4: XBOX Live Gold Membership is Active and Settings Are Configured Correctly. If a power cycle did not resolve the issue, make sure your XBOX One and headset are enabled for online chat. abp technology Ltd, One Merchants Place, Bolton, England, BL2 1BX.

Perform a power cycle to quickly resolve this. We personalise the advertising and content on our sites to you. by either making a phone call or a voice message. please go to STEP 3.

sound, there is a fault with the headset itself, please return this to the retailer you bought this from with proof of purchase in order to get a replacement product. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. Once the switch has been changed to OFF, please try again. Sometimes you may lose chat due to a console or network error. STEP 2: The Headset Works With Another Device. You can test that the headset works by making a phone call or a voice recording. To quickly determine if the settings are configured correctly, try using the standard XBOX One headset that was included with the console for chat. Agreeing below will let us continue to do so. Click 'Show Purposes' or go to our cookies policy in the footer of the page for more information on how we use cookies. STEALTH Gaming headsets are designed for the latest generation XBOX ONE controllers.

Plug the big end of the included USB cable into the port on the left side of the console, around the corner from the disc tray. If the device picks up sound, this shows that there is no fault with the headset or mic. You will see the Mic. Plug the XBOX One power cable back in and power on the console. Select the privacy setting you have enabled (child, teen, adult, custom). The following applies to any headsets that use the Headset Audio Controller or Headset ... To quickly determine if the issue is with the settings and not the HAC, try using the standard Xbox One headset that was included with the console for chat. If you cannot hear chat when using that headset either, the issue may be with the settings or your membership. Follow these steps to update your controller wirelessly and to support the Xbox One Stereo Headset Adapter: Follow these steps to update your controller via USB and to support the Xbox One Stereo Headset Adapter: If your controller is still not detecting that a headset is plugged in after going through all these steps then there could be a fault with the headset itself or the 3.5mm jack port on your controller. STEALTH Gaming Headsets are designed for the latest generation XBOX ONE controllers. Sign in using one of the following accounts: On the controller, press the Menu button. If your XBOX ONE Controller is not recognising that a headset is plugged in then please go through the following steps: STEP 1: Check That The Headset Is Fully Plugged In Please ensure the 3.5mm Jack connection is fully inserted into the XBOX ONE Controller, insert it until you hear a click. Click below to consent to the use of this technology across the web. STEALTH Gaming headsets are designed for the latest generation XBOX ONE controllers. (The process can take up to 3 minutes.) Plug the small end of the USB cable into the top of the controller. If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.

We also do tracking to perform analytics to ensure you have the best experience possible. You can change your mind and change your consent choices at any time by returning to this site. please go to Step 3. We also do tracking to perform analytics to ensure you have the best experience possible. Plug the headset back into the XBOX One Controller. If your XBOX ONE Controller is not recognising that a headset is plugged in then please go through the following steps: Please ensure the 3.5mm Jack connection is fully inserted into the XBOX ONE Controller, insert it until you hear a click.

Leave the console unplugged for a minute. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so. We personalise the advertising and content on our sites to you. STEP 3: The XBOX One Console and XBOX One Controller are Functioning Properly. XO One - Microphone Not Working May 15, 2016 16:35.

Click 'Show Purposes' or go to our cookies policy in the footer of the page for more information on how we use cookies. Disconnect the headset from the XBOX One Controller.

If the headset is not working on the other device then there is a fault with the headset itself, please return this to the retailer you bought this from with proof of purchase in order to get a replacement product. In most cases, the headset will have full functionality when plugged into your XBOX ONE controller for the first time. We use cookies to ensure that we give you the best possible experience on our website, we also use cookies to help understand how you use our website for future changes. If the headset’s Mic. If you can hear people on party chat but they can’t hear you, please check the following steps: STEP 1: The Mic. Work with us as a Retailer or Distributor, STEALTH Support: XBOX ONE Controller Is Not Recognising That A Headset Is Plugged In.

If the other device doesn’t pick up the Mic. If the device picks up sound and you can hear through the headset then this shows that there is no fault with the headset or mic. If your headset is fully plugged in and the controller is still not recognising a headset is plugged in then please continue to STEP 2. Mute Switch Is In The Correct Position. If you’re using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

We use cookies to ensure that we give you the best possible experience on our website, we also use cookies to help understand how you use our website for future changes. This controller has a small, circular 3.5-mm jack port on the bottom of the controller; controllers without this port must update via USB cable. To do this, press the, When the update is complete, unplug the USB cable. You can change your mind and change your consent choices at any time by returning to this site. Plug your headset into another device such as a mobile phone/tablet, or any device with a 3.5mm jack connection.

still doesn’t work, plug this into another device such as a mobile phone or tablet, test the mic.