Unfortunately this review isn't about the product, it's about the customer service and the run around they give you in resolving an issue and how they squeeze money out of your pocket. Inner … About a week after receiving it, it would not turn on or charge. Thanks Vince!!! Designed to keep up with gamers' demands by offering superior ergonomics and durability paired with exceptional sound, this head and base station pair is a must-have in every gamer's toolbox. PlayStation 3 compatible Dolby 7.1 gaming headsets Unfortunately we don't have a repair program for the mixamp or carry the piece you need to fix it. We've produced a number of award winning headsets including the classic A30s, A40s, and the wireless A50.

Why didn't i buy these sooner? Fastest way to talk to a real Astro Gaming rep. Two Reasons to Think TWICE about Astro Gaming:1) Premium Products are Expensive: this headset, with the MixAmp sells for a whopping $250. Learn more. The headset I purchased isn't under current warranty and explained that to them and asked for any guidance for a place that they may recommend that can fix this simple issue.They are based in San Francisco as well.
Here's the email below. They were backordered on the MLG tags but wrote a letter informing me that they would send the new batch to me at no additional cost. PC & Mac compatible Dolby 7.1 gaming headsets And then my kdr went up and no more back stabs. It took 26 days and 4 phone calls to finally get my refund. Find a similar spot.

Each of our headsets can be paired with our 2013 MixAmp Pro, giving you Dolby 7.1 Surround Soundfour EQ modes, and the ability to adjust your game-to-voice balance.…. Its app is available for iPhones and iPads. Fast and efficient, not what you expect especially from ordering on-line. the features and capabilities are one of the best headsets I've ever used.

ASTRO Gaming's mission is to produce the world's finest gaming equipment. PC & Mac compatible Dolby 7.1 gaming headsets Not on the store itself.

the features and capabilities are one of the best headsets I've ever used. No major present for my partner :(((I ordered the head set on the 7th of Dec and have not yet received it, I didn't get an invoice until it was already shipped to an address that doesn't exist. We've produced a number of award winning headsets including the classic A30s, A40s, and the wireless A50. Astro Gaming’s headsets portfolio includes A50 Wireless, A40 headset, A30 headset, A38 Bluetooth, and more.

Here:This was my last response :I would like to speak with your director!!!! Not paying 5-8 dollar shipping for a cable that costs about the same when I live in the same city. Not only does Stefan Kirkeby and his crew do beautiful frames that are sensitive to the art that they are preserving but the exhibitions within the space present a…". Fedex is looking into it today DEC 23rd but only after Vince wrote to me and said it had been taken care of and I would receive this item any day (that was 7 days ago), noone to call = no one calls me, Vince does not write back any more and my acct is minus $165 paid to ASTRO GAMING, I am reporting FraudI think this company with it's many expensive gadgets has to actually work on getting the paid order to it's customer. Have always had trouble with sound out of left headphone. I purchased an Astro A30 from a friend and overall the headset and mixamp is a great headset for gamers. Very light cozy and excellent sound quality. Astro Gaming designs and distributes must-have products for hardcore gamers! Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. The software will not detect any other ASTRO Gaming products prior to the generations of products mentioned above, and is not compatible with the C40 TR Controller Or A20 Wireless Headsets.

This is total bullshit that I make requests to escalate this and you don't respond Zach. Online. Click the blue “Get” button on the right hand corner of the screen to download and …

About a week after receiving it, it would not turn on or charge. Once they received the product back, they didn't follow through with the refund. The wire needs to stay in place to stay connected to the amp.

It doesn't lock the wire into the mixamp. Buyer beware!! They paid for the shipping. Have in mind when reading this email,  the mixamp costs  $130 alone and there are about 10 more emails in between getting the run around! Hands down the worst customer service who actually lied to me about my Christmas order!!! Yelp users haven’t asked any questions yet about. You can help! I also got a lot of complements on the mic and clarity. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. Basically the plastic piece cover for the optical input broke which is basically a plastic piece that locks in the wire. Xbox 360 compatible Dolby 7.1 gaming headsets No major present for my partner :(((I ordered the head set on the 7th of Dec and have not yet received it, I didn't get an invoice until it was already shipped to an address that doesn't exist. Lots of them. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I was kinda hesitant because they do only take orders on-line. I told them I wanted them back fast to play the #gears3beta, I had a brand new replacement pair 24 hours after they got them!!! I went in for a quote and the guy was really nice and cool and gave me a nice discount plus a free screen cover. ASTRO Gaming creates: Stay tuned for upcoming exclusive, one-of-a-kind gaming collaborations with our partners!

I bought a new module and it is not working. I can give you 10% off a new mixamp if you would like with free shipping.Thanks,Zach Flowers Astro GamingCustomer Relationsastrogaming.com--------------------------------------------------Case #: 001819698/18/2013Your comment:For some reason I can't connect the fiber optic line to the mixamp. Called to start a refund, I followed all of Astro Gamings instructions to ship return back. Store has been closed for quite some time with no notice. For years they have been involved in the design of many forms of consumer electronics, particularly in the video gaming arena. About Astro. The headset speaker tags that cover the speakers can be customized to show "MLG - Major League Gaming" tags or whatever tag you'd like to create.3) Marriage Saver: with the TV on mute and my headset blasting away, my wife is no longer annoyed/disrupted by my games' sound effects. Josephine is the only brain at Astro Gaming, she had to force the refund, even though an official refund was started, and documented in their system.

Thanks Vince!!! I just had to return my A50 Halo Edition headset. Gaming T-shirts

Unfortunately this review isn't about the product, it's about the customer service and the run around they give you in resolving an issue and how they squeeze money out of your pocket. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Astro Gaming in an easy-to-use summary, as well as a full comparison of the 3 ways to reach Astro Gaming, compared by speed and customer recommendations. Enjoy exceptional acoustics and comfort while you game with the Astro A50 Wireless+ Base Station for Xbox One/PC. To my surprise they were shipped out and sent to my house on Saturday morning.

You can contact Astro Gaming across the following mediums: Phone, Web. Spoke with Astro online chat support about shipping and they said why pay shipping when they have a San Fran retail store so I dropped in to pick up an a40. Hands down the worst customer service who actually lied to me about my Christmas order!!! I need to file a claim about it. I have an insurance plan for my headset I bought. I also purchased the A40 Audio System and Michael L.'s review pretty much covers mine as well! Answered whatever questions I had. I was looking for a dishwasher and he showed me the different kinds available and…", "Chip and Diane are great folks. They'll take care of you from start to finish. ZERO STARS FOR CUSTOMER SERVICE!!!! In Astro, we are committed to provide you with great service and always strive to get it right the first time around! Each of our headsets can be paired with our 2013 MixAmp Pro, giving you Dolby 7.1 Surround Soundfour EQ modes, and the ability to adjust your game-to-voice balance.

It also features a replaceable stick module and wireless audio via the 3.5mm jack. I do want to emphasize the customer service, and give thanks to Walter from Astro Gaming for the great customer service experience, he was very prompt and knowledgeable in answering my questions. And now … Xbox 360 compatible Dolby 7.1 gaming headsets There is not even an email on their site to contact. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g.

Astro Gaming designs, develops, and sells video gaming equipment, accessories, and gear such as headsets, cables, adapters and splitters, microphones, cases and straps, customized tags, bags, apparels, and hats. Dennis was super helpful and friendly. I'm glad they came through. Phil and Amanda were great.

Cool 2. Love it.2) Excellent Design: functionality is superb but the design, look and feel of the equipment is top-notch. Take charge of your gaming with the Astro C40 TR controller for Playstation 4. I can’t speak out of my headset but people can hear me. Please contact via phone please.Zach FlowersAstro GamingCustomer Relationsastrogaming.com This is utter BS in my book and overall I WOULD NOT WASTE ANY OF YOUR HARD EARNED MONEY WITH A COMPANY THAT DOESN'T CARE ABOUT THE CONSUMERS!
Sharing is what powers GetHuman's free customer service contact information and tools. Zach Flowers Astro Gaming Customer Relations astrogaming.com This is utter BS in my book and overall I WOULD NOT WASTE ANY OF YOUR HARD EARNED MONEY WITH A COMPANY THAT DOESN'T CARE ABOUT THE CONSUMERS!

Fedex is looking into it today DEC 23rd but only after Vince wrote to me and said it had been taken care of and I would receive this item any day (that was 7 days ago), no-one to call = no one calls me, Vince does not write back any more and my acct is minus $165 paid to ASTRO GAMING, I am reporting FraudI think this company with it's many expensive gadgets has to actually work on getting the paid order to it's customer. They give you a much needed family feel that standard corporate bedding stores just don't give you. No major present for my partner :(((. Below you can compare and contrast the 3 ways to contact Astro Gaming by looking at which ones are the fastest and which ones other customers recommend the most for solving Astro Gaming customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. Members. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of current team members an organization has on Crunchbase, Total number of investment firms and individual investors, Descriptive keyword for an Organization (e.g.

A screw fell out of my A40 headset, I sent them in to Astro. If I hadn't been persistent, the refund would never would have happened. i think it was around 2am.